25 Jan

HOW THE BANK LOST A GOOD CUSTOMER

General

Posted by: Tracy Price

About a year ago, the bank arbitrarily sent a letter to Cindy and Len telling them they were raising their line of credit was collaterized against their Guelph home from prime, to prime plus one percent. We have written about this before; clients have no protection on these collateral mortgages as the bank can in its power, raise heir rates. Well, when you think you have an agreement people don’t take too kindly to the rules changing but Cindy and Len thought, oh well, we still have a pretty good rate.

But then Cindy went in for a RV loan. The bank said no problem and came back with a rate of 9% with payments of $1300 per monh. When Cindy reacted negatively, the bank came back and said okay we have “good news for you” we can do it for 7%. Now Cindy reads us faithfully and remembered how we wrote that the bank will try to sell you a product at the highest rate. And with their line of credit with available balance Cindy, suggested to the bank that she could put the purchase of the RV on her line of credit. “yes, we can do that for you,” the bank agreed.” Hmm”, thought Cindy, my bank of 20 years does not act in my best interests. Well that’s when Cindy called us.

We gave her our best rate on a mortgage on the phone without hesitation and she asked to come in to speak with us. We discussed various options, variable vs fixed, short vs longer amortization and prepayments of the various lenders with the Guelph couple. Len was still not sold. He was not sure of “mortgage brokers” and told Cindy he wasn’t doing a thing unless he talked to the accountant he had for 30 years. His trusted accountant told him he had the same distrust of mortgage brokers but thought when he had the same distrust of mortgage brokers but thought when he bought a condo last year he would give them a try. He tolde Len, he got a better rate and a better experience than when he had dealt with the bank and recommended he go with us. With the accountant’s blessing,Len and Cindy got a new variable rate at 2.3% from us with the RV and their home included at a new mortgage payment of $650. They are RV’ing to Florida next week, and are very happy campers.